F.A.Q. DATABASE

These represent the most frequently asked questions (F.A.Q.) from our web hosting customers. Select a question from the list below to view it's answer.

Access
•	How do I view my account details?
•	What is Circa's "Acceptable Use Policy?"
•	What is Circa's "Service Level Agreement?"
Account Management - General
•	How do I manage my website?
•	I forgot my Account Manager username and/or password.
Account Management - Wireless
•	Where do I access Circa 3000's wireless website?
•	Why does Blazer return 'Access Denied' when logging into Account Manager?
•	Which wireless browsers do you recommend?
Billing
•	Do you offer a reseller program?
•	Do you offer volume discounts?
•	Does Circa 3000 accept credit cards?
•	How do I change my billing address?
•	How do you handle refunds?
•	How does Auto-Pay work?
•	I'm a web designer. Can you bill my clients directly?
ColdFusion
•	Can I use ColdFusion's email tags?
•	Can I use tags from Allaire's Custom Tag Gallery?
•	Can I use the CFDIRECTORY, CFFILE, and CFCONTENT tags?
•	How do I add or update a datasource?
•	How do I enable Verity indexing and searching?
•	How do I schedule pages?
•	How do I update my Microsoft Access database?
•	Why is my Access database locked? How do I correct this?
ColdFusion Studio
•	How do I enable RDS?
•	What is RDS?
Domain Names
•	How do I determine my domain's registrar? How may I contact them?
•	How do I register a new domain name?
•	How do I transfer a registered domain name to Circa 3000?
•	I use a third-party domain registrar. Which domain name servers should I use?
•	When will changes to my domain's name servers take effect?
•	My transfer is asking for "Authorization Information." What is this?
•	What is "direct addressing?"
•	How do I park a domain name?
•	How do I lock a domain name from transfers?
Email - General
•	How do I configure my e-mail client software to send & receive e-mail?
•	How do I administer my email account?
•	Can I send unsolicited email to attract business?
•	Does email consume my hosting space?
•	How do I forward mail to another email address?
•	What are "aliases?"
•	What are "forwarders?"
•	I can retrieve email fine, but can't send it.
•	How do I setup a 'catch-all' e-mail address?
•	Why does Microsoft Outlook Express return "Error Number 0x800CCC03?"
•	Why does Microsoft Outlook Express return "Error Number 0x800CCC0E?"
•	Why does Microsoft Outlook Express return "Error Number 0x800CC79?"
•	Why does Microsoft Outlook display "Error 550" when sending mail?
•	How do I forward mail and keep a local copy?
Email - List Server Mailing Lists
•	What kind of email mailing list should I use?
•	How do I administer my list server mailing list?
•	How do I manage mailing list subscribers in bulk?
•	Which list-server commands does my mailing list support?
•	Is a mailing list User's Guide available?
•	Why do some list member addresses have brackets '<>' around them?
•	Why are list members not getting my mail?
Email - Spam Prevention
•	How do I enable and manage spam-prevention?
•	How do I setup spam filters in WebMail?
•	How do I correct false positives?
•	What is "spam?"
Email - Virus Protection
•	How does virus-protection work?
•	How often does Circa 3000 update its virus definitions?
FTP Service
•	How can I access FTP with Netscape Navigator?
•	How do I change my FTP password?
•	I don't understand FTP. Is there an easier way?
•	Why does my FTP session quit randomly, or when sending files?
Hit Counter
•	How do I get a hit counter?
•	Which counter styles are available?
•	Why does Circa recommend against hit counters?
Promotion
•	Can I promote ColdFusion pages?
•	How can statistics reports help my promotion efforts?
•	How do I deny search engines from indexing a web page?
•	How do I improve my web pages' visibility on search engines?
Security
•	How do I setup password authentication for a web directory?
•	How do I setup SSL (Secure Sockets Layer) Security?
•	How do I transfer an SSL certificate to Circa 3000?
SQL Server
•	How do I connect my SQL Server Enterprise Manager to Circa's SQL Server?
•	How do I remotely manage my hosted SQL Server database? What client software is available?
•	How do I transfer SQL Server 2000 database tables to and from Circa 3000?
•	How often do you backup SQL Server databases?
•	Server registration fails with the message, "Specified SQL server not found."
•	Server registration fails with the message, "Timeout expired."
•	Will you install a stored procedure for me?
•	Will you run a T-SQL script for me?
Statistics
•	Do statistics reports consume my hosting space?
•	How do I view my web site's statistics reports?
Support
•	What is your hourly rate for consulting and special requests?
Web Site
•	Do log files consume my hosting space?
•	How often do you backup my web site?
•	My web site produces an error, "Directory Listing Denied."
•	My web site produces an error, "You are not authorized to view this page."
•	Our web site generated a "ColdFusion" error message.
•	Our web site returns "No DNS entry."
•	Our web site timed out. "No response from server."
•	What are "virtual machines?" Does Circa allow them?
•	What is a "default page?"
•	Where do I report emergencies?
•	Why do AOL users have problems with my dynamic web site?
•	Why do AOL visitors report faulty JPEG images?